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About Carpets

Carpets are generally the most abused and misunderstood items most people have in their homes. A little care goes a long way in making your investment work for you. If you ask one hundred different people about how to care for their carpet, you would get one hundred different answers. Even the carpet mills themselves argue about the best way to care for their products. We don’t need to get into the fray. We’ll focus on what pretty much everyone agrees on.

1. Your carpet should be cleaned.
You should vacuum at least twice a week in the high traffic areas. You should have your carpets professionally cleaned twice a year. Spots and spills should be addressed immediately so they don’t become a stain (permanent). The old thinking, “wait until it LOOKS dirty” is nonsense. By the time it looks dirty it has actually been damaged. A little prevention can keep your carpet healthy and looking great for years.

2. Most carpet cleaners are good people.
We have all seen the investigative reports on television about the bad guys in this business. We cringe during sweeps weeks on TV, but those shows always make our business increase.

Asking a few questions on the phone can avoid lots of hurt feelings and misunderstandings in person. Once someone is in your home it’s harder to get rid of them. Try these to see if it’s a good fit.

“Do your employees work on commission?” If so, will they have your best interests at heart?

“Is everything included at this price?” Will they try to sell you protector, speed drying, etc. at an extra charge?

“Will the owner be here during the job?” Nobody wants you to be happier than the owner of the company.

“Do you have Worker’s Compensation Insurance?” In case someone gets hurt on your property.

“Does my door have to be open while you clean?” You’ll have to watch your pets and weather outside.

“Is your equipment loud?” Hope the neighbors don’t mind.

“Do you have to leave your machine or van running next to my house?” Hope I don’t mind.

“How long will it be before we can walk on the carpet again?” More than 15 minutes is too long.

3. Go with your gut instincts.
We sometimes get a potential client from whom we get a bad feeling. EVERY time we fight that feeling we regret it in the end. You should do the same. If your gut is telling you that you didn’t like something about the company you called, from how they answered the phone to the way they answered your questions, you DO have the right to not invite them over. Remember it’s YOUR home.