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About Fine Rugs

 

This is our specialty. We wash rugs that have been created from all over the world. They literally are works of art that you can walk on. You can’t say that about too many things now can you?  Wherever your rug was created, however it has been abused, we always do our very best to rejuvenate and restore the lustrous colors or texture that drew you to it in the first place. Each rug is unique in some way and that is why we individually wash each rug separately by hand. Almost everything we use to wash your rugs is organic. It’s healthier for you and for us.

 

Our process is simple and easy.

 

1. We come to your home and inspect your rug together with you so that you may point out any areas of concern or special problems that you already know about.. Pick up and delivery is always included at no charge. We always include all of the specialty treatments to help your rug last longer such as pet treatments, deodorizing, and fiber protection at no extra cost. We then place your rugs into our specially lined van and leave you with your signed copy of your paid invoice. We accept all major credit cards and checks. We USUALLY are able to return your rugs to you in about 2 weeks. Rush orders-schedule permitting- are performed at no extra charge.

 

 

2. We arrive at our Rug Ranch and begin “dusting” your rug to remove the compacted dry soil that can eat your rug’s fibers away, making it appear bald in some areas. It is not unusual to get 20 pounds of dry soil out of a rug before we even begin to wash it. This is one of the reasons that you should never have your rugs cleaned in your home. Also, many automated dusting machines (we won’t use those) are not ducted or cleaned often enough, so they kick up so much dust that you can get other people’s dust all over your rug. Not a pretty picture.


3. Your rug is moved to the washing area where it is washed using cool, soft water and organic cleaning agents to loosen the soil that has locked itself onto the fibers of your rug. This process may be repeated several times until the rug is as clean as is safely possible. We do not try to be heroes by using harsh chemicals that may remove stains and leave holes.


4. Your rug is then rinsed over and over, until it is cleansed of all the dirt and soap that it holds. It is NEVER put into a wringer to “squeeze” the water out of it. These machines can often “squeeze” the nap of the rug in the wrong direction which gives it a stiff feeling, particularly if it still has soap and dirt in it. It all gets compressed right back into the rug. That is why we never use those old-time combination “rinsing/wringing” machines. We feel that they are not thorough enough for the kind of washing we like to do. They are fast though, like one rug a minute.


5. Your rug is then placed flat on a porous drying rack in a room that is filled with equipment that pumps moist air out. Huge volumes of this cool dry air then rush underneath and across the face of your rug. It’s really looking great now. The colors are popping. It smells like it has been to the spa. It feels soft to the touch. It’s safely drying very rapidly. You’ll notice that we NEVER hung your rug on some pole and put it in the heat like a dryer. This is no accident. Think about this. Do you take a wool sweater, soak it, then put it in the hot dryer, or HANG it up? Of course not. It would stretch out of shape and distort it. What do you think happens to a wool rug that weighs several hundred pounds when wet if you hoisted it up nailed to a board, and then blew hot air into it? Right.


6. Your rug is then inspected one more time to make sure everything is just right. If it is, we dust it one final time and roll it up in brown paper and deliver it back to you. If you purchased a premium rug underlayment to protect your rug, we deliver that at the same time.


7. Once we are back in your home with your rug unloaded, we discuss a few care instructions with you and leave you with a bottle of spotting solution that is safe for you rug. We are always available to answer any questions you may have about how to care for your rug.

 

 
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