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I’ll inspect your rugs and
measure them. We’ll discuss any areas of concern you might have such
as pet damage, moth damage, repairs you might want performed or what
is the correct padding for your situation. I will offer my
suggestions and opinions to whatever extent you wish, but YOU are in
control.
I will go over the notes I’ve
taken, the sizes of the rugs, discuss delivery times with you;
barring repairs, usually 2 to 3 weeks from pick up to delivery. I’ll
then collect payment by check, or any major credit card including
American Express. You will have a copy of my notes and charges as
well as your credit card receipt if that is how you paid.
I’ll then take your rugs out to
my studio where I “dust” your rug. Dusting is the term I use to
describe the process of thoroughly removing the dry foreign material
from your rugs. This is accomplished with a combination of
compressed air, harmonic vibration on a “grid” that lets all of the
newly dislodged contaminants that vacuuming can’t remove fall
harmlessly to the floor where an industrial vacuum and air scrubber
quickly contain all of that airborne mess. A rug that “looks” clean
can still hold dozens of pounds of dry soil, dander, dead skin, dust
mites, and grit. These airborne and gravity distributed contaminates
are what prematurely wear out your rug, and your nose if you have
allergies.
Getting on my hands and knees, I
test various components of your freshly dusted rug. Color stability,
pile direction, construction, and materials to custom blend the
perfect environmentally friendly cleansing “cocktail” for your
particular rug. Since I am not a franchise owner, I don’t have to
use harsh one size fits all cleaning products. My 28 years of
experience and my Master Textile and Rug Certification are your
assurance that your rug is going to be safely and completely
cleaned. This part of the rug cleaning process is far too important
to trust to an employee. I’m very hands on. It’s my reputation here.
Now that I have a plan, I’ll
usually soak your rug in a solution of safe plant extracts to loosen
the oily soil that is locked onto the rug’s fibers. Each rug gets
its’ own “bath”. I don’t put your rugs in with someone else’s rugs.
It may cross contaminate them, which is also why I don’t use rug
cleaning machines that quickly spray soapy water on the rugs as they
run down the conveyor belt. I don’t feel that they are thorough
enough. I also don’t steam clean your rugs or carpets for that
matter.
After the rug soaking is
complete, usually two days, I begin the process of gently rinsing
and brushing all of the loosened and dissolved soils with clear,
soft, cool water. This process is usually repeated at least twice
and on severely soiled rugs, as many as four times. When the soil is
removed and rinsed away, it’s time to dry your rug.
I’ll dry your rug safely. I dry
your rug flat on a grid in a room where humidity is very low thanks
to industrial dehumidification equipment. Huge volumes of cool air
rush under and across the face of the freshly cleaned rug. I never
hang them to dry. I never spin them to dry. I never wring them out
to dry. I have seen each of those processes damage rugs, so I won’t
do it to yours just to save some time or space.
When your rug is completely dry,
I apply fiber protector, and other treatments depending upon your
wishes. Again, I do not charge extra for these treatments.
If you’ve decided to purchase
hypoallergenic underlayment for your rug, I’ll custom cut it to
perfectly fit your rug. If your rug needed some repair or fringe
replacement or removal this will now be done.
I will call you to confirm the
delivery of your rug and I will return your rug to you, your new
home, or your storage facility.
I will follow up within a few
days to make sure everything is as you had hoped. I want you to be
happy with every aspect of my service.
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